Privacy policy



PRIVACY POLICY is committed to protecting the privacy of its customers and users. With this in mind, we have created this Privacy Policy to govern the collection, use, disclosure, transfer and storage of customer information. Our activities on the internet are in compliance with all relevant activities and relevant EU legislation and the laws of the Republic of Estonia. Take some time to read our privacy policy.

Use of personal data collected

We also use the personal data collected to deliver the goods and to fulfil our obligations to the customer.

Collection and use of personal data

Personal data is data that collects in the course of performing a contract with or contacting an individual.
Personal data of a loyal customer may be collected in the following ways:
– when you provide contact information (including your name, personal identification number, postal address, telephone number, email address, preferred method of contact) on our website.
– when using the website, from the customer’s account information or through cookies.
– when making a purchase or placing an order through our e-shop, when storing personal contact information or information about purchase preferences ( may ask you to voluntarily provide personal information and personal data in certain areas of the website. Personal information requested may include name, address, postal code, e-mail address, telephone number and other information).

Other data collection

We also collect non-personal data – data that cannot be directly linked to a specific individual (gender, age, language preference, location).
We may also collect information about aggregate customer activities in our stores and on our website. This data is aggregated and used to help us provide more useful information to our customers and to learn which parts of our website, products and services are of most interest to them. Aggregate data is treated as non-personally identifiable data in this Privacy Policy.

Processing of personal data

By entering the data in the online shop and with the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data (name, contact telephone number, delivery and/or home address, e-mail address) and to forward the personal data to the logistics partner for the delivery of the goods.

The e-shop has the right to use the Consumer’s home or business address to send advertising and other information to the Consumer.
The consumer has the right at any time to object to the collection and use of his personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods.
The use of electronic personal data for direct mail will only take place if the Consumer has given his/her explicit consent.
Encrypted data communication with banks when paying for purchases ensures the security of the Consumer’s personal banking details, which are not accessible by Veebipoel.

Use of personal data collected

The personal data we collect allows us to inform customers about product news, promotions and upcoming events. A customer who does not wish to be on our newsletter list or to receive notifications of products that may be of interest to them can opt out at any time. We also use the personal data collected to deliver the goods and to fulfil our obligations to the customer.

In order to better serve the customer, may disclose information about individual users to a third party that provides services to and is contractually obligated to keep the shared information confidential. A third party is, for example, our partner who is responsible for transporting the goods sold in the e-shop.

Protection of personal data takes all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorised persons have access to modify and process data.


All personal data of the customer disclosed in the course of visiting the e-shop and making purchases will be treated as confidential information. An encrypted communication channel with banks ensures the security of the shopper’s personal data and bank details.

Privacy Policy terms and conditions and changes

By accessing our website or completing a loyalty application, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy, if necessary, by informing all loyal customers.
For any questions or concerns about our privacy policy or data processing, please contact us at

CoffeeCup OÜ is the controller of personal data, CoffeeCup OÜ forwards the personal data necessary for the execution of payments to the processor Maksekeskus AS.
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